Thank you CTC & Wen Jun for a very happy and memorable Vietnam tour with my family. I look forward to booking another tour with CTC Travel Group in the future and when I do, I hope to have Mr Wen Jun as my tour leader. It is my hope that Mr Wen Jun be properly recognized for his good work and I would like to recommend Mr Wen Jun for a promotion within the CTC Travel Group.
I would like to say that Mr Wen Jun is indeed an asset to the CTC Travel Group. In conclusion, I am a very firm believer of giving credit when credit is due. The purpose of this e-mail is to give positive feedback for Mr Wen Jun.
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Me and my family have travelled around the world with many tour guides in the past, but very little to none of them were as professional and flexible as Mr Wen Jun. He had no obligations to do this, but he went out of his way to do this for me and my family, and for that, we are very grateful to him and it made the difference between a good tour and a GREAT tour for us. Throughout the whole tour, Mr Wen Jun went above and beyond his scope of duty to explain and translate things to us in English as we went along with the tour. Having lived in Australia for more 20 years, me and my family are primarily English speaking with little comprehension of Mandarin. My family understood that this tour was a purely Mandarin speaking tour. Throughout the entire tour, he has maintained a very high standard of professionalism throughout while still being friendly, funny, respectful and courteous to everyone.Īdditionally, I must say this. I would like to give a very special mention to Mr Wen Jun and say that he has been extremely friendly, helpful and professional from the very start up to the very end of the arrival process back to Changi airport. Our CTC travel tour guide was Mr Wen Jun. Our flight back to Singapore was yesterday. Me and my family (consisting of my Dad, mum & my uncle) very recently went on a 5 day 4 night CTC tour of Vietnam. Thank you for assigning Amanda to our group and I wish her continued success in hospitality/customer service. During one of the nights, she had to give up her own room for an unhappy customer. For example, the Hanoi Chalcedony Hotel's double beds were very tiny and uncomfortable, so many of them requested to change to single beds. Her service level is really delightful & exemplary!Ģ) I was sick during the trip and she would visit me to check-in if I was alright or need anything else.ģ) When we feedback about anything missing from the room, she would immediately help us contact/request from the hotel, cruise or restaurant.Ĥ) She tried her best to meet the special needs of elderly in the group and the group's adhoc requests. Although the mittens were considered small value items, they were precious to me because they were Little Men/Miss limited edition by Bossini, which are no longer available for purchase. She followed through with me for more than 1 week after our trip to keep me updated & also ensure that I have collected the mittens from CTC office in Singapore yesterday. I was extremely grateful to her for going the extra mile to arrange for her colleague from the next tour group to help me collect from the hotel's housekeeping as it was out of the way for our group to return to the hotel.
She was very nice to immediately call the hotel's housekeeping & always arranged to pick them up for us. These include:ġ) 3 of us from the tour group (including me) left our personal belongings at the hotels on different days. She is very meticulous and responsible from pre- to post-trip, examples:ġ) created Whatsapp group to communicate with the groupĢ) printed our vaccination certs, luggage tag with our namesģ) special arrangements for 16 of us which booked together as friends, eg seatingĤ) ensure all passengers have no issues with their baggage post-trip before leaving the airport.ĭuring the trip, she took very good care of us, serving us with great patience and her heart. I would like to compliment Amanda Chen for her good services rendered to our tour group during the North Vietnam trip 7-12/12/22.
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